FAQ

Frequently Asked Questions

How do I get there?
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By Train - 7 min walk:

  • From North Melbourne Station, it is a short 7 minute walk.  

By Tram (3 min Walk)

  • Tram stop: 14-Queensberry St/Abbotsford St.
  • The 57 tram heading towards West Maribyrnong from the city can be caught from Flinders St Station or Melbourne Central Station via Elizabeth St.
  • It goes through North Melbourne to 14-Queensberry St/Abbotsford St tram stop. Then, it is a short 3-minute walk down Victoria St to 16 Lothian Street.  

Car Parking

  • All Day Parking pass available for $5 cash on the day.
  • Saturday: All day parking from 12.30pm
  • Sunday: All day parking
Can I reschedule a class?
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All class rescheduling requests must be made in writing via email.  Upon email request, the following rescheduling fee will apply if the rescheduling request notice period is:  
• Greater than 48 hours: Free – No rescheduling fee applies
• Between 48 to 24 hours prior to the date of the class: $50 administration fee
• Less than 24 hours prior to the class:  $80 administration fee

All administration fees must be paid prior to any rescheduling confirmation

What is the cancellation policy?
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If you wish to cancel your enrolment prior to commencement, a $20 administration fee will apply.  Fees will not be refunded for cancellations within 48 hours of the class commencement. All request to cancel or change enrolment must be made in writing

We reserve the right to cancel a Class. If a particular Class does not reach a minimum number of 2 students (which is rare), we will notify Students at least 24 hours prior to commencement and a choice of a full refund or a reschedule will be given. We will always accommodate our students in the best way possible to ensure the learning experience is achieved.

If I refer a friend, will there be any rewards for me?
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We are currently working on a referral discount. Please let us know if you have friends, or a workplace that would like to have this course as part of their growth initiative.

What happens after I finish the course?
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One you have completed the course, you will receive a personalised digital / printed Certificate of Completion. We are environmentally conscious when printing out our certificates. We ask you your preference once the class has been purchased.